Analytics

Portfolio operations · last 30 days

First-time fix

81%

Resolved without a return visit

Manager override

22%

AI calls edited or rejected

Missing-detail rate

38%

Tickets needing more info

Reopen rate

Tickets reopened after close

Ticket intake

By priority · this week

EmergencyUrgentStandardRoutine

Responded & fixed within the promised window

Target90% — met

Tenant updates on time87% · target 90%

Share of requests

Plumbing24%

HVAC18%

Appliance16%

Electrical12%

Handyman12%

Locksmith8%

Access6%

Fire safety4%

Estimated operator time recovered

Current live queue

Emergency

Urgent

Standard

Routine